Fixz Privacy Policy
Last Updated: [09/03/2026]
Fixz (“Fixz”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Fixz mobile application, website, and related services, including hi.fixz.app and any other Fixz platforms collectively referred to as the “Platform”.
Fixz is operated by PNP52, a registered company.
By using the Platform, creating an account, placing an order, registering as a store, contractor, rider, delivery partner, or service provider, or using any Fixz service, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you should stop using the Platform.
We may collect different types of information depending on how you use Fixz.
We may collect personal information such as:
Full name.
Email address.
Mobile phone number.
Billing details.
Delivery address.
Profile information.
Identity verification information, where required.
Account login and authentication details.
Communication records with Fixz support.
We may collect information related to orders and services, including:
Order history.
Delivery history.
Services requested.
Products purchased.
Stores or service providers used.
Booking details.
Payment status.
Wallet balance and wallet transactions.
Top-up history.
Refunds, complaints, disputes, and reviews.
When you make a payment, top up your wallet, or pay for another user’s wallet, we may collect and process information such as:
Payment amount.
Currency.
Transaction reference.
Wallet top-up details.
Registered mobile number of the wallet recipient.
Payment status.
Payment method type.
Fixz does not store full bank card details. Card payments are processed through approved third-party payment providers.
We may collect technical information such as:
IP address.
Device type.
Device identifiers.
Operating system.
Browser type.
App version.
Login activity.
Pages, screens, or features used.
Crash reports and performance data.
Usage analytics.
Fixz may collect and process location data to provide delivery, tracking, safety, and operational features.
Location data may be used for the following purposes:
To enable live delivery tracking during active deliveries.
To show the rider’s or delivery partner’s live location to the customer during an active order.
To provide real-time delivery updates and estimated arrival times.
To improve delivery routing, response time, and operational efficiency.
To help verify pickup, delivery, and service completion locations.
To support safety, fraud prevention, and dispute resolution.
For customers, location data may be used to help select delivery addresses, calculate delivery availability, estimate delivery time, and improve service accuracy.
For riders, delivery partners, contractors, or service providers, location data may be used while performing delivery or service-related tasks.
Fixz only collects location data where required for platform functionality and where permission has been granted through the device settings.
If location permission is disabled, some features of the Platform may not function properly, including delivery tracking, nearby service availability, order assignment, and estimated arrival times.
We may use your information to:
Create and manage your Fixz account.
Verify your identity, phone number, or account details.
Process orders, deliveries, wallet top-ups, payments, refunds, and service requests.
Connect customers with stores, contractors, riders, delivery partners, and service providers.
Provide live delivery tracking and order updates.
Send OTPs, notifications, service messages, and important account updates.
Provide customer support.
Manage complaints, refunds, disputes, and issue reports.
Improve the Platform, services, user experience, and operational performance.
Detect, prevent, and investigate fraud, misuse, suspicious activity, or security incidents.
Comply with legal, regulatory, tax, accounting, and operational obligations.
Enforce Fixz policies, terms, and agreements.
Send promotional offers, updates, or marketing communications where permitted by law.
We may share your information where necessary to provide and operate the Platform.
This may include sharing information with:
Stores, contractors, service providers, riders, and delivery partners involved in your order or service.
Customers tracking an active delivery.
Payment processors and payment gateways.
SMS, OTP, email, and notification service providers.
Hosting, cloud infrastructure, database, and technical service providers.
Customer support and operational service providers.
Analytics and performance monitoring providers.
Fraud prevention and security providers.
Professional advisers, insurers, auditors, or legal representatives.
Regulators, government authorities, law enforcement, or courts where required by law.
Location data may be shared:
With customers tracking an active delivery order.
With Fixz servers to process delivery tracking and service operations.
With riders, stores, contractors, or service providers where needed to complete the order or service.
With technical service providers who help operate the Platform.
We do not sell, rent, or trade your personal data or location data to third parties for marketing purposes.
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
Different types of data may be retained for different periods depending on the purpose, legal requirements, and operational needs.
When data is no longer required, we will delete, anonymise, or securely store it in accordance with applicable laws and internal procedures.
Fixz takes reasonable technical, organisational, and administrative measures to protect user data against unauthorised access, loss, misuse, alteration, or disclosure.
Data transmissions between the app, website, and servers are protected using secure HTTPS connections.
However, no system, platform, or method of transmission over the internet is completely secure. Users are responsible for keeping their login details, OTPs, passwords, and devices secure.
Depending on your location and applicable law, including laws in the United Kingdom, United Arab Emirates, Syria, or other relevant jurisdictions, you may have rights to:
Access your personal data.
Request a copy of your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Object to certain processing.
Restrict certain processing.
Withdraw consent where processing is based on consent.
Request account deletion.
Lodge a complaint with a relevant supervisory authority, where applicable.
To exercise your rights, please contact Fixz support using the contact details provided below.
Some requests may be subject to identity verification, legal exceptions, fraud prevention checks, or retention requirements.
We may use cookies and similar technologies on our website and related platforms to:
Improve user experience.
Remember preferences.
Analyse website usage.
Improve performance.
Support security.
Provide relevant content or offers.
You may disable cookies in your browser settings, but some features of the Platform may not function properly.
Fixz may send you service-related messages, including OTPs, order updates, delivery updates, payment updates, wallet updates, security alerts, support messages, and important platform notices.
Where permitted, we may also send promotional messages, offers, or marketing communications.
You may manage certain notification preferences through the app or your device settings. However, disabling notifications may affect important service updates.
Your information may be transferred, processed, or stored outside your country of residence, including in the United Kingdom, United Arab Emirates, Syria, or other countries where Fixz, its hosting providers, payment processors, or service providers operate.
Where required, we take reasonable steps to ensure that your data is protected in accordance with applicable data protection laws and this Privacy Policy.
The Platform is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without appropriate consent, we may delete the information and restrict the account.
Users can control or revoke location access at any time through their device settings.
For example:
Settings → Apps → Fixz → Permissions → Location
If location permission is disabled, certain features of the Platform may not function properly, including delivery tracking, order assignment, estimated arrival time, and location-based services.
Users may request account deletion through the app or by contacting Fixz support.
Before deleting an account, Fixz may need to retain certain information where required for legal, tax, accounting, fraud prevention, dispute resolution, payment, refund, or operational reasons.
Account deletion may not be available while there are active orders, active deliveries, unpaid balances, unresolved disputes, pending refunds, or ongoing investigations.
The Platform may contain links, integrations, or services provided by third parties, including payment providers, map providers, communication providers, or other external services.
Third-party services may collect and process your data according to their own privacy policies. Fixz is not responsible for the privacy practices of third-party services that are not controlled by Fixz.
Where required by applicable law, Fixz may process personal data based on one or more lawful grounds, including:
Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate business interests.
Protection of users, delivery partners, stores, service providers, and the Platform.
Prevention of fraud, misuse, or security threats.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.
When we update this Privacy Policy, we will post the updated version on the Platform and update the “Last Updated” date above.
Continued use of the Platform after changes means you accept the updated Privacy Policy.
If you have any questions, requests, complaints, or concerns about this Privacy Policy, please contact us:
📧 support@fixz.app
🌐 www.fixz.app
📍 109 International House, 109–111 Fulham Palace Road, London, England, W6 8JA
Where simplicity meets transparency in delivery and home services. Our user-friendly app gives you a smooth, reliable experience and puts you in control of your everyday needs.
Fixz is operated by PNP52, a registered company providing on-demand delivery and service solutions..
Company Name: PNP52 LIMITED
Number: 12020397
109 International House 109-111, Fulham Palace Road, London, England, W6 8JA
+447570000827 / +971561177915